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The Mertella Community
With over 37.000+ global customers, the Mertella legacy has grown larger and stronger than ever before.
100% Money Back Guarantee!
At Mertella, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a hassle-free 30-day money-back guarantee.
Questions & Answers
Yes! Today only, we’re offering free delivery across Australia. Once your order has been shipped, you’ll receive a tracking number so you can follow its journey to your door.
We offer a 30-day return period from the day you receive your parcel. You can return your order without needing to provide a reason. Your return parcel must be shipped within this 30-day period.
We process and dispatch orders within 24 to 72 hours. As soon as your order is on its way, you’ll receive an email with a tracking link so you can follow your parcel at any time. Simply click the link once you receive your order details to track your delivery.
We accept several secure payment methods:
- Major credit and debit cards
- Apple Pay, Google Pay and Shop Pay
- Gift cards or store credit, where available
We don’t restock items once they’ve sold out. All of our pieces are produced in limited runs, so if you love something, we recommend ordering it before it’s gone.
As a family-owned business, we’re proud to have already served over 37,000 customers worldwide, and we can’t wait to welcome you too.
We’re committed to making sure you’re completely happy with your order and enjoy a shopping experience you’ll remember.
Thank you for being part of our Mertella journey.

We’re offering free delivery across Australia, today only.

If you are dissatisfied with your order, you can return the goods to us within 30 days. This way, you can shop with us risk-free.

There are undoubtedly many providers in the market, but we at Velthentic truly want to enhance the lives of our customers.

