Terms of service

General Terms and Conditions of Sale and Use

Effective date: 28 December 2025

This website is operated by Mertella. Throughout the site, the terms “we”, “our” and “us” refer to Mertella. Mertella offers this website, including all information, tools and services available on this site, on the condition that you accept all the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you participate in our “Service” and agree to be bound by these general terms and conditions (“Terms of Service”, “Terms”), including the additional terms and policies mentioned here and/or accessible by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, visitors, vendors, customers, merchants and/or content contributors.

Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not accept all the terms of this agreement, you may not access the site or use the services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new feature or tool added to the current store will also be subject to the Terms of Service. You can view the most recent version of the Terms of Service at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Service by publishing updates and/or changes on our website. It is your responsibility to check this page regularly to stay informed of changes. Continuing to use or access the website after changes have been published constitutes your acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS OF USE

By accepting these Terms of Service, you declare that you have reached the legal age in your state or province of residence, or that you have reached the legal age in your state or province and have given your authorisation to allow minor members of your family to use this site.
You may not use our products for illegal or unauthorised purposes, nor may you violate the laws in force in your jurisdiction, including, but not limited to, copyright laws, when using the Service.
You must not transmit worms, viruses or any code of a destructive nature.
Any breach or violation of any of the Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time and for any reason.
You understand that your content, excluding credit card data, may be transmitted unencrypted and include (a) transmissions over various networks and (b) modifications in order to comply with and adapt to the technical requirements of connected networks or devices. Credit card data is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service, or any contact on the website through which the Service is provided, without our express written authorisation.
The headings used in this agreement are included for convenience only and will not affect these Terms in any way.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for general information purposes only and should not be used as the sole basis for making decisions without consulting primary, more accurate, complete or recent sources of information. Any reliance placed on the content of this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for reference purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information. You agree that it is your responsibility to monitor changes made to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products may be changed without notice.
We reserve the right to modify or discontinue the Service, or any part or content of it, at any time and without notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES, WHERE APPLICABLE

Certain products or services may be available exclusively online through the website. These products or services may be offered in limited quantities and may only be returned or exchanged in accordance with our return policy.
We have made every effort to display as accurately as possible the colours and images of our products appearing in the store. We cannot guarantee that the display of colours on your computer screen will be accurate.
We reserve the right, without being obliged to do so, to limit the sale of our products or services to any person, geographical region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. Any product description or product price is subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time. Any offer for a product or service made on this site is void where prohibited by law.
We do not guarantee that the quality of the products, services, information or other items purchased or obtained by you will meet your expectations, nor that errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or delivery address. If an order is modified or cancelled, we may attempt to inform you by contacting the email address and/or billing address/telephone number provided at the time of the order. We reserve the right to limit or prohibit orders which, in our sole judgement, appear to have been placed by resellers, distributors or merchants.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and any other information, including your email address, credit card numbers and their expiry dates, so that we can complete your transactions and contact you if necessary.

Please consult our return policy for more information.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control or influence.
You acknowledge and agree that we provide access to these tools “as is” and “as available”, without any warranty, representation or condition of any kind and without any endorsement from us. We disclaim any liability arising from or related to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you must ensure that you are familiar with and accept the terms under which these tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the site, including the provision of new tools and resources. These new features and/or services will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy of these sites, and we do not guarantee and assume no responsibility for third-party materials, websites, products or services.
We are not responsible for any damage or loss related to the purchase or use of goods, services, resources, content or other transactions carried out in connection with third-party websites. Please read the policies and practices of these third parties carefully and ensure you understand them before carrying out any transaction. Complaints, claims, concerns or questions regarding third-party products must be addressed directly to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions, for example contest entries, or if, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise, collectively, the “Comments”, you agree that we may, at any time and without limitation, modify, copy, publish, distribute, translate and otherwise use any Comment that you send to us, in any medium. We are not required (1) to maintain the confidentiality of comments; (2) to pay compensation for comments; or (3) to respond to comments.
We may, without being obliged to do so, monitor, modify or remove any content that we judge, at our sole discretion, to be illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that infringes the intellectual property rights of any party or these Terms of Service.
You agree that your comments will not violate any third-party rights, including copyright, trade marks, privacy rights, personality rights or other personal or proprietary rights. You also agree that your comments will not contain any defamatory, illegal, offensive or obscene content, nor any computer virus or other malware that may affect the operation of the Service or any related website. You may not use a false email address, impersonate someone other than yourself or mislead, in any way, as to the origin of the comments. You are solely responsible for the comments you publish and their accuracy. We assume no responsibility and disclaim any obligation regarding comments published by you or by a third party.

SECTION 10

As the products are shipped directly to consumers from the supplier located overseas, our prices do not include VAT or import duties. Please refer to Article 10.

Article 10 – Customs regulations and VAT

The customer is solely responsible for complying with all legal obligations relating to the importation of goods into the country of delivery, including, but not limited to, the payment of import duties, taxes and customs clearance fees.

The entrepreneur does not act as the official importer of the products shipped to the customer.

The customer is responsible for complying with local laws and regulations concerning the importation and use of the purchased products.

All additional costs incurred during customs clearance, including administrative fees imposed by postal services or carriers, are exclusively borne by the customer.

The entrepreneur provides the necessary shipping documentation, but does not guarantee that the goods will comply with local import regulations. Customers are advised to check import requirements before placing an order.

The transmission of your personal information through the store is governed by our privacy policy. To view our privacy policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, delivery times and availability. We reserve the right to correct any error, accuracy or omission, and to modify or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without notice, including after you have placed your order.
We are not required to update, modify or clarify information in the Service or on any related website, including, but not limited to, pricing information, unless required by law. No specified update or refresh date in the Service or on a related website should be taken as indicating that all information has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to the other prohibitions set out in the Terms of Service, you are prohibited from using the site or its content:
(a) for illegal purposes;
(b) to encourage others to carry out or participate in illegal acts;
(c) to violate any local, national or international regulation, rule, law or ordinance;
(d) to infringe our intellectual property rights or those of third parties;
(e) to harass, abuse, insult, harm, defame, denigrate, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to provide false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code likely to affect the functionality or operation of the Service or any related website, other websites or the Internet;
(h) to collect or track the personal information of others;
(i) to send spam, phishing, pharming, pretexting, spiders, crawlers or carry out scraping;
(j) for obscene or immoral purposes; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.
We reserve the right to terminate your use of the Service or any related website in the event of a violation of any of these prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.
You agree that, from time to time, we may remove the Service for an indefinite period or cancel it at any time, without notice.
You expressly agree that your use of the Service, or your inability to use it, is at your own risk. The Service, as well as all products and services provided to you through the Service, are provided, unless expressly stated by us, “as is” and “as available”, without any representation, warranty or condition of any kind, express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement.
Under no circumstances will Inflation-London, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damage of any kind, including, without limitation, loss of profits, revenue, savings, data, replacement costs or other similar damages, whether based on contract, tort, including negligence, strict liability or otherwise, arising from your use of the Service or any product purchased through the Service, or any other claim related in any way to your use of the Service or any product, including, but not limited to, any error or omission in the content, or any loss or damage resulting from the use of the Service or any content, or product, published, transmitted or made available through the Service, even if we have been informed of the possibility of such damages. As some states or jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, our liability in those states or jurisdictions will be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Mertella, Mertella and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, against any claim or demand, including reasonable lawyers’ fees, made by a third party due to or arising from your breach of these Terms of Service or the documents to which they refer, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is found to be illegal, void or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be deemed severable from these Terms of Service, without this decision affecting the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

The obligations and responsibilities of the parties incurred before the termination date will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by informing us that you no longer wish to use our Services, or when you stop using our site.
If, at our sole discretion, you fail to comply or if we suspect that you have failed to comply with any provision of these Terms of Service, we may also terminate this agreement at any time and without notice, and you will remain liable for all amounts due up to and including the termination date; and/or we may deny you access to our Services, or any part of them.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service and any policy or operating rule published by us on this site or concerning the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service, replacing any prior or contemporaneous agreement, communication or proposal, whether oral or written, between you and us, including, but not limited to, any previous version of the Terms of Service.
Any ambiguity in the interpretation of these Terms of Service must not be interpreted against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreement by which we provide Services to you are governed by and interpreted in accordance with Dutch law.

SECTION 19 – CHANGES TO THE TERMS OF SERVICE

You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by publishing updates and changes on our website. It is your responsibility to check our website regularly to stay informed of changes. Continuing to use or access our website or the Service after changes to these Terms of Service have been published constitutes your acceptance of those changes.

SECTION 20 – CONTACT DETAILS

Questions regarding the Terms of Service may be sent to us at the following address: info@mertella.com